Refund policy

We want you to be happy with your purchase. If there is a problem with your order, please contact us and give us an opportunity to make it right.

Standard Products

Unused, non-personalized products may be returned within 14 days of delivery. Items must be returned in their original condition.

Please contact us before sending a return so that we can provide return instructions.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

You can always contact us for any return question at jason@thelasergarage.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom & Personalized Products

Because custom and personalized products are made specifically for you, they cannot normally be returned or exchanged.

If we made an error, or your custom item arrives damaged or defective, please contact us and we will work with you to correct the issue.

Damaged or Incorrect Orders

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible and include photographs when appropriate.

Refunds

Approved refunds will be returned to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Other exceptions

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jason@thelasergarage.com.